Plans & Billing
busypipe uses a freemium model — start free, upgrade when you need more.
Plans overview
| Feature | Free | Starter ($59/mo) | Professional ($299/mo) | Enterprise |
|---|---|---|---|---|
| Tracked items | 3 | 25 | 100 | Unlimited |
| Portfolios | 1 | 5 | 20 | Unlimited |
| Team members | 1 | 3 | 10 | Unlimited |
| Team workspaces | — | 1 | 5 | Unlimited |
| Trend history | 30 days | 90 days | 1 year | Unlimited (back to 2014) |
| Trends | ✓ | ✓ | ✓ | ✓ |
| CSV export | — | ✓ | ✓ | ✓ |
| Post Intelligence | — | ✓ | ✓ | ✓ |
| Campaigns | — | ✓ | ✓ | ✓ |
| Analyze credits per month | — | 5 | 20 | Unlimited |
| Winners Brief and Audience Voice | — | ✓ | ✓ | ✓ |
| Weekly competitor digest email | — | ✓ | ✓ | ✓ |
| Real-time alerts | — | — | ✓ | ✓ |
| AI assistant access | — | — | ✓ | ✓ |
| Dedicated support | — | — | — | ✓ |
An item counts once toward your tracked-items limit, however many portfolios it’s in. Once you reach the limit you can’t track anything new, but you can still add items you already track to another portfolio.
Free plan
Every new account starts with a 14-day Professional trial — no credit card required. We email you a reminder 3 days before the trial ends. When it ends you move to the free plan automatically, unless you choose to upgrade.
If you tracked more than 3 items during the trial, the extras are paused (shown as Archived) — your own account is kept first, then the earliest-added items. Paused items resume when you upgrade.
The free plan itself is permanent. It includes:
- Full access to the Trends page (world heatmap, country drill-down, all tabs)
- Track up to 3 items in 1 portfolio
- 30 days of trend history
The free plan is designed to let you experience the product before committing.
Upgrading
- Go to Settings in the sidebar
- Click the Billing tab (only the workspace Owner can manage billing)
- Click View Plans, then choose your desired plan
- Complete checkout via our secure payment processor
All billing, invoicing, and tax is handled by our payment processor. Prices are shown in USD; local currency may vary at checkout.
Changing plans
You can upgrade or downgrade at any time from Settings → Billing. Changes in either direction take effect within moments, and the prorated difference appears on your next invoice:
- Upgrading — you get access to the new plan’s features right away.
- Downgrading — your access switches to the lower plan’s limits right away. If you have more portfolios than the new plan allows, the most recently created ones are disabled until you upgrade again.
Comment fetching
Each plan includes a daily limit on how many times you can fetch fresh comments from TikTok. The limit is one shared counter per workspace, across all posts.
| Plan | Daily fetches |
|---|---|
| Free | 0 (upgrade required) |
| Starter | 10 |
| Professional | 50 |
| Enterprise | Unlimited |
A click of “Load comments”, “Refresh”, or “Load 20 older comments” on a post page uses one fetch only when it brings back comments. If TikTok returns no comments or the fetch fails for any reason, you’ll see a note saying so and the fetch isn’t counted. Your remaining fetches reset daily at midnight UTC.
Enterprise
For large organizations needing unlimited profiles, custom history, or dedicated support, contact us at hello@busypipe.com.
FAQ
What payment methods are accepted?
We accept credit and debit cards. Other local payment methods may be offered at checkout depending on your region.
Cancel your plan
Go to Settings → Billing and click Cancel plan. We’ll ask one optional question about why you’re leaving, then take you to the cancellation page. You keep full access until the end of your current billing period.
Manage subscription
Go to Settings → Billing and click Manage subscription to open the secure billing portal, where you can update your payment method and view past invoices.
Do prices include tax?
Prices on the website are in USD before tax. Applicable tax is calculated and added at checkout based on your location.